Shiksha Solutions

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Privacy Policy

Effective Date: January 1, 2025

Last Updated: January 1, 2025

1. Introduction

Shiksha Solutions ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

2.1 Personal Information

• Contact information (name, email address, phone number)
• Educational institution details
• Professional information
• Communication preferences

2.2 Technical Information

• IP address and browser type
• Device information
• Website usage analytics
• Cookies and tracking technologies

3. How We Use Your Information

• Provide and maintain our services
• Communicate with you about our products and services
• Process transactions and payments
• Improve our products and services
• Comply with legal obligations
• Send marketing communications (with your consent)

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With your explicit consent
• To comply with legal requirements
• To protect our rights and interests
• With trusted service providers under strict confidentiality agreements

5. Data Security

We implement industry-standard security measures including:

• SSL/TLS encryption for data transmission
• Secure servers and databases
• Regular security audits
• Employee training on data protection
• Access controls and authentication systems

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

7. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Opt-out of marketing communications
• Data portability

8. Cookies Policy

We use cookies to enhance your experience. You can control cookie settings through your browser preferences.

9. International Transfers

Your information may be transferred to and processed in countries other than your own, with appropriate safeguards in place.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

11. Contact Us

Shiksha Solutions
Address: TQ6, Ambala Chandigarh Highway, PO Kakru, Village Sadopur, Chaman Vatika Campus, Ambala City, 134007, Haryana, INDIA
Email: info@shikshasolutions.org
Phone: +91 8168176641

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Terms of Service

Effective Date: January 1, 2025

Last Updated: January 1, 2025

1. Acceptance of Terms

By accessing or using Shiksha Solutions' services, website, or software products, you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access our services.

2. Description of Services

Shiksha Solutions provides comprehensive educational technology solutions including:

• School and College Management Software
• Educational ERP Systems
• Website Development Services
• Payment Gateway Integration
• Hostel and Day School Management Systems
• Communication and Messaging Solutions

3. User Accounts and Registration

• You must provide accurate and complete information during registration
• You are responsible for maintaining the confidentiality of your account credentials
• You must notify us immediately of any unauthorized use of your account
• One account per organization/institution

4. User Responsibilities and Conduct

Users must:

• Use services in compliance with applicable laws and regulations
• Not engage in any unlawful, harmful, or fraudulent activities
• Respect intellectual property rights
• Not attempt to gain unauthorized access to our systems
• Provide accurate data and information
• Use services only for their intended educational purposes

5. Intellectual Property Rights

• All software, content, and materials remain the intellectual property of Shiksha Solutions
• Users receive a limited, non-exclusive license to use our software
• Reverse engineering, copying, or distribution of our software is prohibited
• Custom developments may have separate IP arrangements as agreed in contracts

6. Payment Terms

• Fees are due according to the payment schedule outlined in your service agreement
• Late payments may result in service suspension
• All prices are exclusive of applicable taxes
• Payment disputes must be raised within 30 days

7. Service Availability and Maintenance

• We aim for 99.5% uptime but cannot guarantee uninterrupted service
• Scheduled maintenance will be communicated in advance
• We reserve the right to perform emergency maintenance as needed

8. Data Backup and Recovery

• Regular automated backups are performed
• Data recovery services available upon request
• Users are encouraged to maintain their own backup copies

9. Limitation of Liability

Shiksha Solutions shall not be liable for:

• Indirect, incidental, or consequential damages
• Loss of data due to user error or third-party actions
• Business interruption or lost profits
• Damages exceeding the amount paid for services in the preceding 12 months

10. Service Termination

• Either party may terminate services with 30 days written notice
• Immediate termination allowed for breach of terms
• Data export assistance provided for 90 days post-termination
• Refunds subject to our Refund Policy

11. Modifications to Terms

We reserve the right to modify these terms at any time. Significant changes will be communicated to users with 30 days notice.

12. Governing Law and Jurisdiction

These terms are governed by the laws of India. Any disputes shall be resolved in the courts of Haryana, India.

13. Contact Information

For questions regarding these terms, contact us at:
Email: info@shikshasolutions.org
Phone: +91 8168176641
Address: TQ6, Ambala Chandigarh Highway, Ambala City, 134007, Haryana, India

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Refund and Cancellation Policy

Effective Date: January 1, 2025

Last Updated: January 1, 2025

1. Overview

This Refund Policy outlines the terms and conditions for refunds and cancellations of services provided by Shiksha Solutions. We are committed to customer satisfaction while maintaining fair business practices.

2. Refund Eligibility

Refunds may be considered under the following circumstances:

• Service Not Delivered: If agreed services are not delivered within the specified timeframe without valid reason
• Technical Issues: Unresolvable technical problems that prevent normal use of the software
• Misrepresentation: If the delivered product significantly differs from what was agreed upon
• Early Cancellation: Request made within 30 days of service initiation (subject to conditions)

3. Refund Process and Timeline

3.1 How to Request a Refund

• Contact our support team at info@shikshasolutions.org
• Include your service agreement number and detailed reason for refund
• Provide supporting documentation if applicable
• Refund requests must be made in writing

3.2 Review Process

• Initial review within 5 business days
• Technical evaluation if required (additional 7-10 days)
• Final decision communicated within 15 business days
• Appeals can be made within 30 days of decision

3.3 Processing Time

• Approved refunds processed within 7-14 business days
• Refunds credited to original payment method
• Bank processing may take additional 3-5 business days

4. Refund Categories and Conditions

4.1 Full Refunds (100%)

• Complete non-delivery of contracted services
• Cancellation within 7 days of agreement (for new projects)
• Proven misrepresentation of service capabilities

4.2 Partial Refunds (25%-75%)

• Partial delivery of services
• Cancellation between 8-30 days (based on work completed)
• Service downgrade due to technical limitations

4.3 No Refunds

• Completed custom software development projects
• Services used for more than 90 days
• Training and consulting services already delivered
• Third-party licensing costs and integration fees
• Cancellation due to user's failure to provide required information
• Hardware costs and infrastructure setup

5. Cancellation Policy

5.1 Before Service Commencement

• Cancellation allowed with minimal charges (up to 10% of total cost)
• No charges if cancelled within 24 hours of agreement

5.2 During Service Delivery

• 30 days written notice required
• Charges based on work completed and resources utilized
• Minimum charges may apply for setup and configuration work

5.3 Ongoing Services

• Monthly/Annual subscriptions: 30 days notice required
• No refund for current billing period
• Data export assistance provided for 90 days

6. Special Circumstances

6.1 Force Majeure

Refunds may be prorated in cases of natural disasters, government regulations, or other unforeseeable circumstances affecting service delivery.

6.2 Technical Failures

Extended service outages (>7 days) may qualify for service credits or partial refunds.

7. Dispute Resolution

• Internal review and mediation attempts before escalation
• Customer satisfaction team involvement for complex cases
• External arbitration available for unresolved disputes
• Legal action governed by Indian laws and Haryana jurisdiction

8. Exceptions and Modifications

This policy may be modified for:

• Enterprise clients with custom agreements
• Government and educational institution special programs
• Bulk licensing arrangements

9. Contact Information

For all refund and cancellation queries:

Email: info@shikshasolutions.org
Phone: +91 8168176641
WhatsApp: +91 8168176641
Address: TQ6, Ambala Chandigarh Highway, PO Kakru, Village Sadopur, Chaman Vatika Campus, Ambala City, 134007, Haryana, INDIA

Support Hours:
Monday to Friday: 9:00 AM - 6:00 PM IST
Saturday: 9:00 AM - 2:00 PM IST
Sunday: Emergency support only